The fastest and easiest way to inquire about availability or to book with us is to fill out our online booking form found here.
This will help us to determine if we can accommodate your event and make suggestions based on your needs.
Kindly remember that your event is not fully booked until the booking form has been filled out, and your booking fee paid!
How far in advance should I book?
For the best availability we suggest booking 4-6 weeks in advance. We book up to 15 weeks for private events and up to 12 months in advance for corporate and community events. We do require a minimum of 7 days to ensure that all supplies are available for your special day.
Why book with us for characters & Performers?
We spend hours and hours of time and energy creating the perfect visit for your special day! All our team members are carefully chosen to ensure that the magic and wonder will stay real for all involved! With performers trained in vocals, performance arts, dance, improve, and combined with high quality custom costumes, professionally styled wigs and you’ll appreciate the finer details in all that they do. From agile webslinger to a broadway quality version of Let it Go in your own living room, we promise you’ll love your visit.
Looking for French performers? Do the Encanto performers speak Spanish? How about characters who know ASL? And what about children with exceptionalities? We are ready to help! Just let us know ahead of time so we can make sure no one feels excluded.
Do I pay a deposit?
Yes! We do require a deposit to hold your booking, and your date is not confirmed without that! This allows us to leave visit space for all families who wish to book. Deposits are non refundable (as we hold that spot just for you!). Deposits are paid by Etransfer to firstname.lastname@example.org, balance is due the Thursday before your event.
Should I tip the characters?
Gratuity is certainly not mandatory, but should you feel that your team has done an exceptional job you are welcome to tip! We suggest doing so out of the view of the children – the reason for this is we don’t want the kids to think we’re there for any other reason than to celebrate a very special day with the most special star!
Can I book more than one characters?
Absolutely! We do provide a group rate for multiple characters, please inquire to email@example.com for more information.
Are the character fees & travel fees negotable?
We do our very best to keep our visits and services as affordable as possible. There are many many elements that happen behind the scenes and hidden costs calculated into our pricing. Our pricing and travel fees are not negotiable – with rising costs and inflation we’ll continue to do our best to continue to provide affordable magic.
What do I need to know about Glamping?
Our glamping packages are set up the day of between 12pm and 2pm. We will need a space in your driveway close to the load in door. You will also need to have the space we’re using fully cleaned out by arrival time. For insurance and timing reasons we cannot help with that. Space required for EACH individual tent is 4.5 feet wide by 7 feet deep plus walking room. Kindly ensure your set up will fit BEFORE booking with us. Tents fit best in smaller space in one row, or two rows so for example 3 tent set ups will require an unobstructed space that is 13.5 feet long and a minimum of 7 feet deep plus walking space. Take care to include the room baseboards in your measurements
Clean up times are the follow day between 12pm and 2pm and we do require a space in the driveway on our arrival for clean up.
We take a $125 non refundable deposit at time of booking. The final balance plus this deposit is due the 3 business days before your event set up. In order to ensure we keep all our glamping decor and elements in good repair, we will return the security portion of the deposit within 2 business days of the clean up date. The cost of any damaged, stained or missing items will be deducted from that balance. Please make sure that all nail polish, markers, colour agents, glue, etc are kept away from the tenting material, the comforters, sheets, duvet covers, etc. Items such as cheesies, coloured candies/icing and make up may leave staining. Chewing on pillows, pet mess, excessive soiling and related damages will be noted. While accidents happen, we do want all clients to enjoy a beautiful set up.
Please ensure that all pets are kept away from the set up. Should an accident occur please advise us so that we can take additional care in ensuring proper cleaning. There may be an additional fee incurred for removal of pet stains.
More information on the contract specifics are available by emailing firstname.lastname@example.org
Do you have questions? You can email email@example.com for some quick answers.